Our delivery partners are currently experiencing delays. As a result, your order may take longer to arrive. Please allow 10 business days before contacting us regarding your order. We apologise for any inconvenience this may have caused.
For the latest information from our delivery partners, please visit their websites.
ABOUT YOUR ORDERS
Orders placed through Hillsongstore.com are subject to confirmation and acceptance by Hillsong Music Australia. Once an order has been confirmed, all aspects of the delivery, currency and payment arrangements are finalised and cannot be changed. Please check order details carefully prior to confirmation.
Hillsong Music Australia or its agent will deliver the goods you order to the street address you specify in your order, subject to their availability. Where items are not available you will be notified of this by Hillsong Music Australia as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Hillsong Music Australia to be authorised to receive the goods.
DELIVERY TIME ESTIMATE
Delivery is normally made Monday to Friday (business days only, excluding Public Holidays).
Currently, we do not provide tracking for all destinations. However, we aim to fulfil confirmed orders in the following timeframes depending on stock availability.
- Australia – within 7 business days
- The USA – within 7 business days
- All other destinations – 5 to 20 business days
Please note that delays can be experienced due to customs and/or other variables, which is beyond our control and influence.
IMPORT AND TAX DUTIES
Although Hillsong Music Australia will deliver to most countries, for deliveries outside Australia and the USA, customers may be required to pay import custom duties/taxes. These import custom duties are set at the port of entry by a customs officer and differ from country to country. Import custom duties/taxes are in addition to shipping costs paid to Hillsong Music Australia to cover freight. Import custom duties/taxes are the responsibility of the customer. We recommend customers outside Australia or the USA use this free Duty Calculator to estimate the likely import tax in your country. Generally,
- orders from European Union will ship from the Netherlands;
- orders from The UK will ship from Daventry;
- orders from Asia and Africa will ship from Hong Kong or Sydney, Australia;
- orders from Oceania will ship from Sydney, Australia;
- orders from North America will ship from California, Pennsylvania, North Carolina, or Sydney, Australia;
- orders from Central and South America will ship from Sydney, Australia.
SHIPPING AND POSTAGE
Hillsong Music Australia is not responsible for the delivery of orders if the delivery address supplied has been entered incorrectly or is the incorrect address. If you have changed your address since placing your order, please notify Hillsong Music Australia by phone or email email@example.com immediately. Additional freight and other charges for resent orders may apply.
Postage is calculated based on weight, shipping destination, and packaging costs.